Legal

Vacruit Terms and Conditions

Last updated: 22 September 2026

1. Who We Are and These Terms

Outsource Central Ltd, trading as "Vacruit" ("Vacruit", "we", "us", "our"), is a company registered in England and Wales, company number 15105569, registered office at C/O Findlay Todd Accountants, Clervaux Terrace, Jarrow, Tyne and Wear, United Kingdom, NE32 5UP.
"Client" means the person or business engaging our Services. "Candidate" or "VA" means the remote professional we source, screen and place. "Services" means the recruitment, placement and ongoing account management services described in Section 2.
By instructing us to begin work, signing a proposal, or making payment of any fee, the Client agrees to be bound by these Terms and Conditions.

We provide a managed recruitment service: sourcing, screening and shortlisting virtual assistants and remote professionals on the Client's behalf, from locations including the Philippines, South Africa, Nigeria, India and Pakistan.
Our standard process is to understand the Client's requirements, source and screen candidates, and deliver a shortlist - typically within around 2 weeks of engagement, though timing may vary by role - before supporting the Client through interviews and hiring.
Our Services are charged as (a) a one-time placement fee, invoiced at the start of the recruitment process to begin sourcing and screening candidates, and (b) a fixed monthly management fee, invoiced to the Client once the candidate has started, billed monthly according to the candidate's start date, as set out in the Client's individual proposal or quote.
Once placed, the candidate's day-to-day work is directed and managed by the Client. Vacruit's ongoing role is to check in regularly on the candidate's wellbeing and to administer payments to the candidate on the Client's behalf, funded through the monthly management fee.

The Client agrees to provide accurate, complete information about the role, to respond to candidate proposals and interview requests in a timely manner, and to treat candidates fairly and lawfully throughout the process.
We offer a 100% replacement guarantee: if a placed candidate leaves or proves unsuitable within 90 days of their start date, we will source a replacement candidate at no additional placement fee, subject to continued payment of the monthly management fee and reasonable onboarding support from the Client.
This guarantee does not cover a replacement needed because of redundancy, business closure, or a change in the Client's requirements unrelated to candidate performance.

The one-time placement fee is invoiced at the start of the recruitment process, before sourcing and screening begins.
Once the candidate has started, we invoice the Client monthly for the management fee, billed according to the candidate's start date. Invoices are payable within 2 working days of the invoice date.
Late payments may incur interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, and we reserve the right to suspend Services until overdue amounts are settled.
The placement fee is non-refundable once sourcing has begun, except where covered by the replacement guarantee in Section 3.
Either party may cancel ongoing Services with 28 days' written notice; the monthly management fee remains payable for that notice period.

We take reasonable care in sourcing and screening candidates but do not guarantee the ongoing performance, conduct or continued availability of any candidate we place; the working relationship between the Client and the candidate is the Client's responsibility.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded. Subject to that, our total liability to the Client under these Terms is limited to the fees paid by the Client to us in the 12 months preceding the claim.
We are not liable for indirect or consequential losses, including loss of profit or business opportunity.
All materials, processes and know-how we use to deliver the Services remain our intellectual property.
Each party agrees to keep the other's confidential information private and to use it only for the purposes of the Services, both during and after the engagement.

These Terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time; the current version will always be available at vacruit.com/terms, and continued use of our Services after an update means you accept the revised Terms.
If you have a complaint about our Services, please contact us at sam@vacruit.com or via WhatsApp at +44 7438 862362, and we will aim to respond within 1 business day.
Company details: Outsource Central Ltd, trading as Vacruit, registered in England and Wales, company number 15105569, registered office C/O Findlay Todd Accountants, Clervaux Terrace, Jarrow, Tyne and Wear, United Kingdom, NE32 5UP.